Frequently Asked Questions
General Information
What is the Aslı Özgün brand?
Aslı Özgün is a brand that offers unique designs in women’s fashion. Our collection includes a variety of products such as bustiers, trousers, blouses, and skirts that combine elegance and comfort.
Where are your products manufactured?
Our products are manufactured in Turkey, following high-quality standards.
Product Information
What fabrics do you use in your products?
We use high-quality fabrics such as viscose, aerobin, knit, lycra ribbed, and jacquard fukuro. The fabric details for each product are listed in the product descriptions.
How do your sizes fit?
Our products are made according to standard European sizing. You can check the size chart available on each product page to find the best fit for you.
What are the care instructions for your products?
Each product’s care instructions are provided on the label. In general, we recommend hand washing or machine washing at a low temperature to ensure longevity. Please also follow the ironing and drying instructions carefully.
Orders & Shipping
When will my order be shipped?
Once your payment is confirmed, your order will be shipped within 1-3 business days. For updates on shipping times and status, please contact our customer service team.
Do you ship internationally?
Yes and no. Please contact us for details, as we primarily wait for bulk orders for international shipping. Shipping fees and delivery times vary by country, so feel free to reach out to us via WhatsApp or email for more information.
Returns & Exchanges
Can I return a product?
Yes, we accept returns within 14 days of delivery, as long as the items are unused, have their original tags attached, and are in their original packaging. The return shipping cost is covered by us. You can initiate a return request through our website’s contact channels. Don’t worry, we respond quickly! 🙂
Can I exchange the size of a product I purchased?
Yes, if you would like to exchange the size of a purchased item, you may request an exchange within 14 days of delivery. The product must be unused, have its original tags attached, and remain in its original, undamaged packaging. Please contact us through our website’s communication channels to proceed with an exchange.
Payment Information
What payment methods do you accept?
We accept payments via credit and debit cards. All available payment options are clearly listed on the checkout page. If you require an alternative payment method, please contact us.
Promotions & Discounts
How can I stay informed about special discounts and promotions?
To stay updated on special discounts and promotions, you can sign up for our newsletter and become a member on our website. You can also follow our social media accounts for the latest updates.
Customer Service
How can I contact customer service?
You can reach our customer service team by filling out the contact form on our website or calling the phone number listed. You may also send an email to info@asliozgun.com.