Return & Exchange Policy
Dear Customers,
At Aslı Özgün Giyim, customer satisfaction is our priority. If you experience any issues with your purchased products, you may return them under the following conditions:
Return Period
You have the right to return your product within 14 days from the date of delivery.
Return Conditions
- Returned products must be unused, undamaged, and have their original tags attached.
- The product must be in a resalable condition for the return to be accepted.
Return Shipping Costs
The shipping costs for returns are covered by us. Please use our designated courier service for return shipments.
How to Initiate a Return?
To return a product, please fill out the return request form available on our Contact Page.
- Once you submit the form, we will send you an email with the return label and shipping details.
If you have any questions regarding the return process, feel free to contact us at:
📞 +90 538 631 59 13
📧 info@asliozgun.com
We are here to assist you at every stage of your purchase and to ensure a smooth shopping experience.
Product Exchange
If you would like to exchange a product, you may request an exchange within 14 days from the delivery date.
- The product must be unused, with original tags and packaging intact.
- To request an exchange, please contact us via our contact form and specify your exchange request.
Order Cancellation Policy
If you wish to cancel your order before it has been shipped, you can submit a cancellation request via our Contact Page.
- If the order has already been shipped, please contact our customer service for further assistance.
Return Process Timeline
Once we receive your return request, the product will be inspected within 5 business days.
- If the return is approved, your refund will be processed within 5-10 business days, depending on your bank’s processing time.
Condition of Returned Items
- Returned items that are in a resalable condition will be restocked.
- Used or damaged products may not be eligible for a return. In such cases, we will notify the customer, and the return may be declined.
Frequently Asked Questions (FAQs)
For more details about the return and cancellation process, visit the FAQ section on our website.
- Here, you will find answers to the most commonly asked questions regarding returns and cancellations.
Gift Returns
- Gifted products are also eligible for returns under our standard return policy.
- However, the return process must be initiated by the original purchaser.
Legal Information
- All returns and cancellations comply with the consumer rights laws of the Republic of Turkey.
- Your legal rights regarding refunds and returns are protected under applicable consumer protection regulations.
Thank You,
Aslı Özgün Giyim